Return Policy Page

At Linkage International Shipping and Forwarding (Import and Export) LLC, customer satisfaction and transparency are at the heart of our services. Due to the nature of our industry—logistics, shipping, and freight forwarding—returns and refunds are subject to specific conditions and limitations. Please read the policy below carefully.

1. Scope of Policy

This Return and Refund Policy applies to all services provided by Linkage International, including but not limited to:

• Freight forwarding (Air, Sea, and Road)

• Warehousing

• Customs clearance

• Packing and handling

• Import/export consultancy

2. Service-Based Nature

As a logistics and freight forwarding company, we offer services, not physical products. Therefore, the concept of “return” applies in limited situations such as service cancellation prior to execution or refund of overpayments or errors.

3. Cancellation and Refund Eligibility

3.1 Service Cancellation (Before Execution)

• If you wish to cancel a booked shipment or service, you must notify us in writing at least 24–48 hours before the service is scheduled to commence.

• Cancellations made within the allowable timeframe may be eligible for a partial or full refund, depending on whether third-party charges (e.g., customs fees, airline fees) have already been incurred.

• Cancellation requests made after execution of the service has started will not be eligible for a refund.

3.2 Duplicate or Excess Payment

• In the event of a duplicate payment or overpayment, a full refund of the excess amount will be processed after verification, within 7–14 business days.

3.3 Service Disruption or Failure (By Us)

• If a service disruption is caused solely by Linkage International (excluding third-party issues, customs delays, or force majeure events), and the service is not completed, we may offer a full or partial refund, or a service credit at our discretion.

4. Non-Refundable Charges

The following are non-refundable under any circumstances:

• Government taxes, duties, and customs fees

• Third-party carrier charges already incurred

• Documentation and handling fees

• Services already rendered or in progress

5. Refund Process

• Refunds are processed only to the original method of payment or as a credit note upon request.

• Customers must provide the original receipt/invoice and written request for refund.

• Processing time may take 7–14 business days from the date of approval.

6. How to Request a Refund or Cancellation

To initiate a request, please contact our customer service team at:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Office Address: [Insert Office Address]

Include the following details in your email or written request:

• Customer name and company (if applicable)

• Invoice number or reference number

• Reason for cancellation or refund

• Supporting documentation (if applicable)

7. Dispute Resolution

In case of disagreement regarding refunds, both parties agree to attempt to resolve the issue amicably. If unresolved, the matter shall be governed by the laws of the United Arab Emirates, under the jurisdiction of the courts of Dubai.

8. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with the date of revision.